Shipping Policies

When it comes to shipping, we us at Twira prioritize efficiency and reliability. We understand the importance of receiving your order in a timely manner, and we strive to make the shipping process as smooth as possible.

Our shipping policies are designed to ensure that your package arrives safely and on time. Here are some key points to keep in mind:

1. Shipping Methods: Delivery times may range from 5-15 days depending on your location and demand.

2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Please allow a few business days for processing before your order is shipped out. During peak seasons or promotional periods, processing times may be slightly longer, but we will always strive to get your order out as quickly as possible.

3. Tracking Information: We understand the importance of being able to track your package. Once your order has been shipped, we will provide you with a tracking number that you can use to monitor the progress of your shipment. You can easily track your package on our website or through the shipping carrier's website.

4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your package, as well as the shipping method you choose. The exact shipping cost will be displayed at the time of checkout, so you can review and confirm before making your purchase.

5. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping cost.

6. Shipping Restrictions: While we strive to offer shipping to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you as soon as possible and provide a full refund.

At Twira, we value your satisfaction and want to ensure that your shopping experience is enjoyable from start to finish. If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary assistance.

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How long does it take for tracking information to become available?

Tracking information usually becomes available within 3-5 business days after your order has been shipped. Please note that it may take some time for the carrier to update the tracking status once the package is in transit. *Holidays may affect these times*

Why is my tracking information not updating?

Sometimes tracking information may not update immediately due to delays in carrier processing or scanning. If your tracking information has not been updated for several days, please don't worry. Occasionally, there may be delays or gaps in tracking updates, but rest assured that your package is still on its way to you.

What should I do if there is an issue with my tracking information?

If you encounter any issues or discrepancies with your tracking information, such as delays, errors, or missing updates, please feel free to contact our customer support team. We'll be happy to assist you in resolving any concerns and providing updates on the status of your order. You can reach out to us via email at [customer support email] or through our website's contact form.

Can I track my order without a tracking number?

Unfortunately, tracking your order without a tracking number is not possible. The tracking number is essential for accessing real-time updates on the status and location of your package during transit. If you haven't received a tracking number or are having trouble locating it, please reach out to our customer support team for assistance.

Can I change my shipping address after my order has been shipped?

Once your order has been shipped, it is usually not possible to change the shipping address. However, if you realize that the shipping address is incorrect or needs to be updated, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist you in resolving the issue with the carrier and ensuring that your order reaches you successfully.