Privacy Policy

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allows users of the program that are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

Contact us at the following address to make a request:

Twira
shoptwirateam@gmail.com
65 E 190th Street Apt 3D, New York, New York, 10468

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How long does it take for tracking information to become available?

Tracking information usually becomes available within 3-5 business days after your order has been shipped. Please note that it may take some time for the carrier to update the tracking status once the package is in transit. *Holidays may affect these times*

Why is my tracking information not updating?

Sometimes tracking information may not update immediately due to delays in carrier processing or scanning. If your tracking information has not been updated for several days, please don't worry. Occasionally, there may be delays or gaps in tracking updates, but rest assured that your package is still on its way to you.

What should I do if there is an issue with my tracking information?

If you encounter any issues or discrepancies with your tracking information, such as delays, errors, or missing updates, please feel free to contact our customer support team. We'll be happy to assist you in resolving any concerns and providing updates on the status of your order. You can reach out to us via email at [customer support email] or through our website's contact form.

Can I track my order without a tracking number?

Unfortunately, tracking your order without a tracking number is not possible. The tracking number is essential for accessing real-time updates on the status and location of your package during transit. If you haven't received a tracking number or are having trouble locating it, please reach out to our customer support team for assistance.

Can I change my shipping address after my order has been shipped?

Once your order has been shipped, it is usually not possible to change the shipping address. However, if you realize that the shipping address is incorrect or needs to be updated, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist you in resolving the issue with the carrier and ensuring that your order reaches you successfully.