Return Policy
At Twira, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.
Our return policy allows you to return any item purchased from our store within 30 days of the delivery date. Whether you changed your mind, received a damaged item, or simply want to exchange it for a different size or color, we've got you covered.
To initiate a return, please follow these simple steps:
- Contact our customer service team via email or phone within 30 days of receiving your order. Provide them with your order number and a brief explanation of the reason for the return.
- Our customer service team will provide you with a return authorization number and detailed instructions on how to proceed with the return.
- Package the item securely, including all original packaging and tags, and attach the return authorization number on the outside of the package.
- Ship the package back to us using a reliable shipping method of your choice. We recommend using a trackable shipping service to ensure the safe delivery of your return.
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund or exchange within 5 business days.
Please note that certain items, such as intimate apparel or personalized products, may not be eligible for return due to hygiene or customization reasons. Additionally, any item that shows signs of wear, damage, or alteration may not be accepted for return.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.
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How long does it take for tracking information to become available?
Tracking information usually becomes available within 3-5 business days after your order has been shipped. Please note that it may take some time for the carrier to update the tracking status once the package is in transit. *Holidays may affect these times*
Why is my tracking information not updating?
Sometimes tracking information may not update immediately due to delays in carrier processing or scanning. If your tracking information has not been updated for several days, please don't worry. Occasionally, there may be delays or gaps in tracking updates, but rest assured that your package is still on its way to you.
What should I do if there is an issue with my tracking information?
If you encounter any issues or discrepancies with your tracking information, such as delays, errors, or missing updates, please feel free to contact our customer support team. We'll be happy to assist you in resolving any concerns and providing updates on the status of your order. You can reach out to us via email at [customer support email] or through our website's contact form.
Can I track my order without a tracking number?
Unfortunately, tracking your order without a tracking number is not possible. The tracking number is essential for accessing real-time updates on the status and location of your package during transit. If you haven't received a tracking number or are having trouble locating it, please reach out to our customer support team for assistance.
Can I change my shipping address after my order has been shipped?
Once your order has been shipped, it is usually not possible to change the shipping address. However, if you realize that the shipping address is incorrect or needs to be updated, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist you in resolving the issue with the carrier and ensuring that your order reaches you successfully.